Our fridge was not cooling, but our freezer was filled with ice.
We called Primo, and saw Eric. He was easy to work with. He came once to see what was wrong, then ordered the parts, and came back a few days later. He was super on-time for both visits.
It cost us $84 for labor and $150 for parts. He replaced the “jazz board”, which is a hilarious name for a part. He guaranteed his work for 100 days. Our fridge is working (four weeks after repair).